ITIL V3 Manager Bridge

Course Description:
ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® v3 qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL V3 practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL V3 processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® v3 (version 3) MB (Managers Bridge) course is targeted to candidates who are already Service Managers based on previous versions of ITIL (Version 1 or 2). The course prepares candidates to take the ITIL® v3 Managers Bridge exam as well as proving valuable knowledge that can be implemented in the workplace.

Course and Learning Objectives:
At the end of this course, you will learn:

Understand the main concepts, processes, benefits and challenges of ITIL v3
Gain insight and understanding into the holistic Service Lifecycle approach that forms the core of ITIL v3
Understand how these ITIL processes contribute to making an IT organization manageable
Learn and understand the most important ITIL v3 definitions
Gain access to a standardized vocabulary
Prepare for the ITIL v3 Manager Bridge examination

Course Approach:
The course addresses all of the new topics in ITIL v3 and the main differences from earlier ITIL versions. It introduces the Service Lifecycle approach and the five stages within this lifecycle: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Managers Bridge certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. The integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance. Practical assignments are used throughout the course to enhance the learning experience.

Course Student Material:
Students will receive an ITIL V3 Managers Bridge classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Certificate:
ITIL® v3 Managers Bridge

Duration:
4 days

Course Delivery:
Classroom or Virtual Classroom

Language:
English

Reference Materials:
Core set of 5 ITIL books.

About the Examination:
Exam Format:
Multiple choice, scenario-based, questions.
Number of Questions: 20
Pass Score: 16/20 or 80%
Exam Delivery: Online or paper based
Exam Duration: 90 minutes
Open/Closed Book: Closed Book

Prerequisites:
A manager’s certificate in IT Service Management based on ITIL versions 1 or 2 or v2 Practitioners who have accrued 12 credits.

Credits:
Upon successfully achieving the ITIL v3 Planning, Protection & Optimization certificate, students earn 5 credits in the ITIL® v3 qualification scheme.
Project Management Institute –Professional Development Units (PDUs) = 28

Target Audience:
The ITIL v3 Managers Bridge course is targeted towards existing holders of ITIL Service Manager certificates from earlier ITIL versions who want to gain knowledge and understanding of the new content of ITIL version 3 and who wish to obtain to the new ITIL Expert certification.

ITIL V3 Manager Bridge

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