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ITIL V3 Foundation

Course Description:
The ITIL® v3 (version 3) Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL version 3. ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL version 3. Students who have attended this course are suitably prepared to successfully take the associated ITIL V3 Foundation certification test which is a requirement for attending any of the further learning courses (ITIL V3 intermediate level training) available in this track.

Course and Learning Objectives:
At the end of this course, you will be able to:

  • Identify the principles and concepts of IT Service Management based on ITIL version 3.
  • Identify the best practices of implementing ITIL version 3 in an organization.
  • Define the terminology used in ITIL version 3
  • Identify the concepts and definitions used in the Service Lifecycle.
  • Define Service Strategy concepts
  • Define Service Design concepts
  • Define Service Operations concepts
  • Define Service Transition concepts
  • Define Continual Service Improvement concepts
  • Define the roles, processes, and components within key areas of IT Service Management based on ITIL version 3
  • Prepare the student to take the ITIL Version 3 Foundation Certification exam

Course Approach:
Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL v3. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. The integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance.

Course Student Material:
Students will receive a ITIL V3 Foundation classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Certificate:
ITIL® v3 Foundation

Duration:
3 days

Course Delivery:
Classroom or Virtual Classroom

Language:
English

Reference Materials:
Additional reference materials are not required for this course.

About the Examination:
The exam is closed book with forty (40) multiple choice questions.
The pass score is 65% (26 out of 40 questions).
The exam lasts 60 minutes.
The exam can be taken in two formats:
Paper based or Online.

Prerequisites:
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Credits:
Upon successfully achieving the ITIL v3 Foundation certificate, the student will be recognized with 2 credits in the ITIL® v3 qualification scheme.
Project Management Institute –Professional Development Units (PDUs) = 21

Target Audience:
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Other ITIL Modules

  • ITIL v3 Foundation
  • ITIL v3 Awareness
  • ITIL v3 Foundation Bridge
  • ITIL v3 Manager Bridge

  • Lifecycle - Service Design
  • Lifecycle - Service Transition
  • Lifecycle - Service Operations
  • Lifecycle - CSI

  • Capability - Operations Support & Analysis
  • Capability - Release, Control & Validation
  • Capability - Service Offerings & Agreements
  • Capability - Planning, Protection and Optimization
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People Training
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Other Online Web Portals

DMIT Test : www.digituscerebral.com 
Online Learning : www.seedsofknowledge.in

Locate Us

Tipping Point Advisory Services Pvt. Ltd.
6383, Alok Vihar II, Sector 50, Noida – 201301 UP
Mobile : +91-9971799601
Email : info@tippingpointadvisory.com
​Website : www.tippingpointadvisory.com

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  • Home
  • About Us
  • SERVICES
    • People Performance Management >
      • Business Skills >
        • Meeting Management - The Art of Making Meetings Work
        • Problem Solving & Decision Making
        • Skills for the Administrative Assistant
        • The Minute-Taker's Workshop
        • Time Management - Get Organized for Peak Performance
        • Working Smarter - Using Technology to Your Advantage
      • Communication Skills >
        • Advanced Writing Skills
        • Business Etiquette - Gaining That Extra Edge
        • Business Writing That Works
        • Communication Strategies
        • Public Speaking - Presentation Survival School
        • Public Speaking - Speaking Under Pressure
        • SpeakEasy - Conquering Your Fear of Speaking in Public
        • Web Page Management
        • Writing Reports and Proposals
      • Customer Service >
        • Critical Elements of Customer Service
        • Customer Relationship Management
      • Sales & Marketing >
        • Building Relationships for Success in Sales
        • Dynamite Sales Presentations
        • Managing Customer Service
        • Marketing and Sales
        • Negotiating for Results
        • Overcoming Objections to Nail the Sale
        • Prospecting for Leads like a Pro
        • Sales and Customer Service Training for Call Center Agents
        • Selling Smarter
        • Telemarketing - Using the Telephone as a Sales Tool
      • Team Management >
        • Building Better Teams
        • Closing the Gap in the Workplace
        • Conducting Effective Performance Reviews
        • Conflict Resolution - Dealing with Difficult People
        • Conflict Resolution - Getting Along in the Workplace
        • Creating a Dynamite Job Portfolio
        • Diversity Training - Celebrating Diversity in the Workplace
        • Employee Dispute Resolution - Mediation through Peer Review
        • Hiring for Success - Behavioral Interviewing Techniques
        • Motivation Training - Motivating Your Workforce
        • Orientation Handbook - Getting Employees Off to a Good Start
        • Performance Management - Managing Employee Performance
        • Safety in the Workplace
        • Stress Management
        • Team Building - Developing High Performance Teams
        • The ABC's of Supervising Others
        • Workplace Harassment - What It Is and What To Do About It
        • Workplace Violence - How to Manage Anger and Violence in the Workplace
      • Train the Trainer >
        • Advanced Skills for the Practical Trainer
        • Coaching - A Leadership Skill
        • The Practical Trainer
        • The Professional Supervisor
        • Train-the-Trainer - Developing Your Training Program
        • Train-the-Trainer - Survival Skills for the New Trainer
        • Using Activities to Make Training Fun
  • Projects Completed
  • Clients
  • Blog
  • Contact Us