ITIL V3 Awareness
The ITIL® v3 Awareness workshop provides a high level overview of IT Service Management and IT Service Management Best Practices based on ITIL version 3 (v3). Participants will learn the principles, core elements and benefits of the Service Lifecycle approach to IT Service Management according to ITIL v3. The ITIL v3 Awareness course can be given as lecture only or with the Wall Street Service Management simulation experience (classroom only).
Who should attend:
All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization. Application managers, project managers and business managers involved in IT.
Exam & certification:
Instructor-led classroom or virtual classroom
Earn 7 PDUs
Some experience working in an IT organization is recommended.TIL
Other ITIL Modules