ITIL V3 Foundation Bridge

Course Description:
The ITIL® v3 (version 3) Foundation Bridge course is targeted at individuals who hold an ITIL Foundation certificate from a previous version of ITIL. This course updates the candidate to the latest version of ITIL. The course introduces the principles and core elements of IT Service Management (ITSM) based on ITIL version 3. ITIL Version 3 is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL version 3. Students who have attended this course are suitably prepared to successfully take the associated ITIL V3 Foundation Bridge certification test which is a requirement for attending any of the further learning courses (ITIL V3 intermediate level training) available in this track.

Course and Learning Objectives:
At the end of this course, you will be able to:

• Identify the principles and concepts of IT Service Management based on ITIL version 3.
• Define the terminology used in ITIL version 3
• Identify the concepts and definitions used in the Service Lifecycle.
• Define Service Strategy concepts
• Define Service Design concepts
• Define Service Operations concepts
• Define Service Transition concepts
• Define Continual Service Improvement concepts
• Prepare the student to take the ITIL Version 3 Foundation Bridge Certification exam

Course Approach:
Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL v3. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL v3 Foundation Bridge certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Quint Wellington Redwood’s integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance.

Course Student Material:
Students will receive an ITIL V3 Foundation Bridge classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Certificate:
ITIL® v3 Foundation Bridge

Duration:
1.5 days

Course Delivery:
Classroom or Virtual Classroom

Languages:
English

Reference Materials:
Additional reference materials are not required for this course.

About the Examination:
The exam is closed book with Twenty (20) multiple choice questions.
The pass score is 65% (13 out of 20 questions).
The exam lasts 30 minutes.
The exam can be taken in two formats:
Paper based or Online.

Prerequisites:
A previous version of the ITIL Foundation Certificate is required.

Credits:
Upon successfully achieving the ITIL v3 Foundation Bridge certificate, the student will be recognized with 0.5 credits in the ITIL® v3 qualification scheme.
Project Management Institute –Professional Development Units (PDUs) = 10

Target Audience:
Anyone who is in possession of an ITIL Foundation certificate from a previous version and who wishes to upgrade their knowledge to ITIL v3.

Other ITIL Modules

• ITIL v3 Foundation
  
• ITIL v3 Awareness
  
• ITIL v3 Foundation Bridge
  
• ITIL v3 Manager Bridge
  
  
• Lifecycle - Service Design
  
• Lifecycle - Service Transition
  
• Lifecycle - Service Operations
  
• Lifecycle - CSI
  
  
• Capability - Operations Support & Analysis
  
• Capability - Release, Control & Validation
  
• Capability - Service Offerings & Agreements
• Capability - Planning, Protection and Optimization