Tipping Point Advisory Services Pvt. Ltd.
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        • The ABC's of Supervising Others
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        • Advanced Skills for the Practical Trainer
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Customer Service Training - Critical Elements of Customer Service

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

This two day workshop will help you in all of these areas, and more!

How You Will Benefit

  • Recognize that service delivery is an individual response value.
  • Understand how your own behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem-solver.
  • Communicate more assertively and effectively.
  • Learn some ways to make customer service a team approach.

What You Will Cover

  • Who Are Your Customers? 
  • Understanding and Meeting Expectations
  • Your Self-Image
  • Meeting Expectations
  • Setting Standards
  • SMART Goals
  • Telephone Techniques
  • Communication Skills 
  • The Talkative Caller
  • Dealing With Difficult People
  • Steps To Problem-Solving
  • Resolving Conflict
  • Service PRIDE
  • Acting Assertively
  • Managing Stress
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People Training
Advisory Services
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Other Online Web Portals

DMIT Test : www.digituscerebral.com 
Online Learning : www.seedsofknowledge.in

Locate Us

Tipping Point Advisory Services Pvt. Ltd.
6383, Alok Vihar II, Sector 50, Noida – 201301 UP
Mobile : +91-9971799601
Email : info@tippingpointadvisory.com
​Website : www.tippingpointadvisory.com

Copyright © 2020, Tipping Point Advisory Services Pvt. Ltd. ​
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  • Home
  • About Us
  • SERVICES
    • People Performance Management >
      • Business Skills >
        • Meeting Management - The Art of Making Meetings Work
        • Problem Solving & Decision Making
        • Skills for the Administrative Assistant
        • The Minute-Taker's Workshop
        • Time Management - Get Organized for Peak Performance
        • Working Smarter - Using Technology to Your Advantage
      • Communication Skills >
        • Advanced Writing Skills
        • Business Etiquette - Gaining That Extra Edge
        • Business Writing That Works
        • Communication Strategies
        • Public Speaking - Presentation Survival School
        • Public Speaking - Speaking Under Pressure
        • SpeakEasy - Conquering Your Fear of Speaking in Public
        • Web Page Management
        • Writing Reports and Proposals
      • Customer Service >
        • Critical Elements of Customer Service
        • Customer Relationship Management
      • Sales & Marketing >
        • Building Relationships for Success in Sales
        • Dynamite Sales Presentations
        • Managing Customer Service
        • Marketing and Sales
        • Negotiating for Results
        • Overcoming Objections to Nail the Sale
        • Prospecting for Leads like a Pro
        • Sales and Customer Service Training for Call Center Agents
        • Selling Smarter
        • Telemarketing - Using the Telephone as a Sales Tool
      • Team Management >
        • Building Better Teams
        • Closing the Gap in the Workplace
        • Conducting Effective Performance Reviews
        • Conflict Resolution - Dealing with Difficult People
        • Conflict Resolution - Getting Along in the Workplace
        • Creating a Dynamite Job Portfolio
        • Diversity Training - Celebrating Diversity in the Workplace
        • Employee Dispute Resolution - Mediation through Peer Review
        • Hiring for Success - Behavioral Interviewing Techniques
        • Motivation Training - Motivating Your Workforce
        • Orientation Handbook - Getting Employees Off to a Good Start
        • Performance Management - Managing Employee Performance
        • Safety in the Workplace
        • Stress Management
        • Team Building - Developing High Performance Teams
        • The ABC's of Supervising Others
        • Workplace Harassment - What It Is and What To Do About It
        • Workplace Violence - How to Manage Anger and Violence in the Workplace
      • Train the Trainer >
        • Advanced Skills for the Practical Trainer
        • Coaching - A Leadership Skill
        • The Practical Trainer
        • The Professional Supervisor
        • Train-the-Trainer - Developing Your Training Program
        • Train-the-Trainer - Survival Skills for the New Trainer
        • Using Activities to Make Training Fun
  • Projects Completed
  • Clients
  • Blog
  • Contact Us