Employee Dispute Resolution: Mediation through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

How You Will Benefit

• What the Peer Review process is
  
• How employees file grievances and how management should respond
  
• How a facilitator and a panel is chosen
  
• What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process
  
• What responsibilities and powers a panel should have
  
• Questioning techniques
  
• Why peer review panels fail and how to avoid those pitfalls
  

What You Will Cover

• What is Peer Review?
  
• Initiating the Process
  
• Setting up the Peer Review Panel
  
• Questioning Techniques  
  
• Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
  
• Walkthrough of a sample panel, with customizable case files 
  
• Why does the process fail? 
  
• How can we ensure the process succeeds?