Workplace Violence

Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this three day workshop will take a comprehensive look at workplace violence: how to prevent it on an individual and an organizational level, and how to respond to it if it does occur.

How You Will Benefit

• Understand what workplace violence is
  
• Be able to identify some warning signs of violence
  
• Understand the cycle of anger
  
• Understand Albert Bandura’s behavior wheel and how it applies to anger
  
• Develop a seven-step process for managing your anger and others’ anger
  
• Have better communication and problem solving skills, which will reduce frustration and anger
  
• Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  
• Be familiar with the nine components of an organizational approach to managing anger, including risk assessment processes
  
• Know what to do if a violent incident occurs in the workplace, on both an individual and organizational level
  

What You Will Cover

• Albert Bandura’s behavior wheel 
  
• Warning signs of violence
  
• McClure’s seven step anger management process
  
• Communication skills
  
• Problem solving tools
  
• Stress management techniques
  
• Norman Keith’s nine components of a violence prevention program
  
• Turner’s fourteen stages of threat response
  
• Developing a risk assessment program
  
• Incident response checklist