ITIL V3 Foundation Bridge

ITIL v3 Foundation Bridge e-Learning is developed for students to update their ITIL skills and vocabulary from ITIL v2 Foundation standards to those in the newly-released ITIL v3 Foundation.

ITIL v3 Foundation Bridge e-Learning provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL best practice framework. The courseware combines the flexibility of learning in self-paced and anytime-anywhere environment.

Our course combines the best of online interactivity, and engaging course design by employing sound instructional strategy and multimedia elements, practices and quizzes to provide an easy way for course participants to learn ITIL, and eventually gain ITIL v3 Foundation Bridge certification.

Objectives

• Improvise and extend the processes taught in ITIL v2 Foundation.
• Identify the role of ITIL Service Management (ITSM) in the business environment.
• Identify the similarities and differences between ITIL v2 Foundation and ITIL v3 Foundation.
• Identify the key concepts and activities related to each of the service lifecycles.
• Identify the benefits and activities of implementing each of the service lifecycles.

Duration

This is a 7.5-hour flexible and self-paced learning courseware, where participants, upon registration are given a 6-months timeframe to learn at their own time and pace.

Target Audience
The ITIL v3 Foundation Bridge e-Learning course is specifically designed for those who already have the ITIL v2 certification. This course is also targeted to organizations with employees, as well as individuals, who prefer to learn at their own pace at anytime and anywhere. The target groups include managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers; business managers; and managers who are interested in acquiring the knowledge on ITIL best practices and ITIL certification.

Prerequisites
Must possess ITIL v2 Foundation Certification and experience in IT or related fields is recommended.

Course Outline
The courseware is based on principles detailed out in the IT Service Management book. Our ITIL v3 Foundation Bridge e-Learning course is developed based on APMG-accredited materials. The course consists of 5 modules and features examination preparation guide and practices as well as mock examinations. The course outlines includes in-depth introduction of:

Service Strategy

• Assets
• Service Strategy Process
• Service Portfolio Management
• Demand Management

Service Design

• Service Design Package
• Service Design Aspects
• Service Catalogue Management
• Information Security Management
• Supplier Management

Service Transition

• Change Management
• Service Asset and Configuration Management
• Knowledge Management
• Release and Deployment Management

Service Operation

• Definitions
• Service Desk
• Event Management
• Request Fulfillment
• Access Management
• Problem Management
• Service Operation - Overview of Functions
• Technical Management and Applications Management
• IT Operations Management

Continual Service Improvement

• CSI Model and Process
• Measurements
• Roles

System Requirements

• Broadband Internet connection: 512KB and above
• Computer configuration
  • Pentium IV 1.1 GHz, 512 MB of RAM and above
  • Multimedia soundcard
  • Internet Explorer 5 and above (cookies enabled and pop-up blocker disabled recommended)
  • Macromedia Flash Player 7.0 and above
  • Compatible speakers and/or headset

ITIL v3 - E-Learning

• ITIL V3 Awareness
• ITIL V3 Foundation
  
• ITIL V3 Foundation Bridge