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ITIL v3 - Awareness - E Learning

ITIL v3 Awareness is developed for those who would like to know aboutITIL, in general. Awareness will help individuals and businesses realize their options in terms of expanding businesses, enhancing knowledge, organizational management as well as for improvements. Awareness can eventually make people understand the importance and the need for ITIL in their businesses.

Quint’s ITIL v3 Awareness e-Learning provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL best practice framework. The courseware combines the flexibility of learning in self-paced and anytime-anywhere environment.

Our course combines the best of online interactivity, and engaging course design by employing sound instructional strategy and multimedia elements, to provide an easy way for course participants to know about ITIL, and eventually realize the need to gain ITIL v3 Foundation certification.

Objectives

  • Introduce the ITIL best practice framework.
  • Introduce the role of ITIL Service Management (ITSM) in the business environment.
  • Introduce the key concepts related to each of the service lifecycles.
Duration
This is a 4-hour flexible and self-paced learning courseware, where participants, upon registration are given a 6-months timeframe to learn at their own time and pace.

Target Audience
The ITIL v3 Awareness e-Learning course is specifically designed for organizations with employees, as well as individuals, who prefer to learn at their own pace at anytime and anywhere. The target groups include managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers; business managers; and managers who are interested in acquiring the basic knowledge on ITIL best practices.

Prerequisites 
There is no mandatory prerequisites, although experience in IT or related fields is recommended.

Course Outline
The courseware is based on principles detailed out in the IT Service Management book. Our ITIL v3 Awareness e-Learning course is developed based on APMG-accredited materials. The course consists of 5 modules and includes learning-friendly features like Journals, Glossary and Study Notes. The course outlines includes the introduction of:

  • Service Strategy
    • Service Portfolio Management
    • Demand Management
  • Service Design
    • Service Level Management
    • Service Catalogue Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Supplier Management
  • Service Transition
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Knowledge Management
  • Service Operation
    • Service Desk
    • Event Management
    • Incident Management
    • Request Fulfillment
    • Access Management
    • Problem Management
    • Technical Management and Applications Management
    • IT Operations Management
    • Overlap of Functions
  • Continual Service Improvement
    • Models and Processes
    • Activities
  • System Requirements

  • Broadband Internet connection: 512KB and above
  • Computer configuration
    • Pentium IV 1.1 GHz, 512 MB of RAM and above
    • Multimedia soundcard
    • Internet Explorer 5 and above (cookies enabled and pop-up blocker disabled recommended)
    • Macromedia Flash Player 7.0 and above
    • Compatible speakers and/or headset

ITIL v3 - E-Learning

  • ITIL V3 Awareness
  • ITIL V3 Foundation
  • ITIL V3 Foundation Bridge
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Services

People Training
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Other Online Web Portals

DMIT Test : www.digituscerebral.com 
Online Learning : www.seedsofknowledge.in

Locate Us

Tipping Point Advisory Services Pvt. Ltd.
6383, Alok Vihar II, Sector 50, Noida – 201301 UP
Mobile : +91-9971799601
Email : info@tippingpointadvisory.com
​Website : www.tippingpointadvisory.com

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  • Home
  • About Us
  • SERVICES
    • People Performance Management >
      • Business Skills >
        • Meeting Management - The Art of Making Meetings Work
        • Problem Solving & Decision Making
        • Skills for the Administrative Assistant
        • The Minute-Taker's Workshop
        • Time Management - Get Organized for Peak Performance
        • Working Smarter - Using Technology to Your Advantage
      • Communication Skills >
        • Advanced Writing Skills
        • Business Etiquette - Gaining That Extra Edge
        • Business Writing That Works
        • Communication Strategies
        • Public Speaking - Presentation Survival School
        • Public Speaking - Speaking Under Pressure
        • SpeakEasy - Conquering Your Fear of Speaking in Public
        • Web Page Management
        • Writing Reports and Proposals
      • Customer Service >
        • Critical Elements of Customer Service
        • Customer Relationship Management
      • Sales & Marketing >
        • Building Relationships for Success in Sales
        • Dynamite Sales Presentations
        • Managing Customer Service
        • Marketing and Sales
        • Negotiating for Results
        • Overcoming Objections to Nail the Sale
        • Prospecting for Leads like a Pro
        • Sales and Customer Service Training for Call Center Agents
        • Selling Smarter
        • Telemarketing - Using the Telephone as a Sales Tool
      • Team Management >
        • Building Better Teams
        • Closing the Gap in the Workplace
        • Conducting Effective Performance Reviews
        • Conflict Resolution - Dealing with Difficult People
        • Conflict Resolution - Getting Along in the Workplace
        • Creating a Dynamite Job Portfolio
        • Diversity Training - Celebrating Diversity in the Workplace
        • Employee Dispute Resolution - Mediation through Peer Review
        • Hiring for Success - Behavioral Interviewing Techniques
        • Motivation Training - Motivating Your Workforce
        • Orientation Handbook - Getting Employees Off to a Good Start
        • Performance Management - Managing Employee Performance
        • Safety in the Workplace
        • Stress Management
        • Team Building - Developing High Performance Teams
        • The ABC's of Supervising Others
        • Workplace Harassment - What It Is and What To Do About It
        • Workplace Violence - How to Manage Anger and Violence in the Workplace
      • Train the Trainer >
        • Advanced Skills for the Practical Trainer
        • Coaching - A Leadership Skill
        • The Practical Trainer
        • The Professional Supervisor
        • Train-the-Trainer - Developing Your Training Program
        • Train-the-Trainer - Survival Skills for the New Trainer
        • Using Activities to Make Training Fun
  • Projects Completed
  • Clients
  • Blog
  • Contact Us