ITIL v3 - Awareness - E Learning
ITIL v3 Awareness is developed for those who would like to know aboutITIL, in general. Awareness will help individuals and businesses realize their options in terms of expanding businesses, enhancing knowledge, organizational management as well as for improvements. Awareness can eventually make people understand the importance and the need for ITIL in their businesses.
Quint’s ITIL v3 Awareness e-Learning provides an effective and flexible learning environment for anyone interested in understanding the principles and core elements of the service-oriented approach to IT Service Management according to the ITIL best practice framework. The courseware combines the flexibility of learning in self-paced and anytime-anywhere environment.
Our course combines the best of online interactivity, and engaging course design by employing sound instructional strategy and multimedia elements, to provide an easy way for course participants to know about ITIL, and eventually realize the need to gain ITIL v3 Foundation certification.
This is a 4-hour flexible and self-paced learning courseware, where participants, upon registration are given a 6-months timeframe to learn at their own time and pace.
The ITIL v3 Awareness e-Learning course is specifically designed for organizations with employees, as well as individuals, who prefer to learn at their own pace at anytime and anywhere. The target groups include managers and staff of IT service centers i.e. computer centers, help desks as well as application and project managers; business managers; and managers who are interested in acquiring the basic knowledge on ITIL best practices.
There is no mandatory prerequisites, although experience in IT or related fields is recommended.
The courseware is based on principles detailed out in the IT Service Management book. Our ITIL v3 Awareness e-Learning course is developed based on APMG-accredited materials. The course consists of 5 modules and includes learning-friendly features like Journals, Glossary and Study Notes. The course outlines includes the introduction of:
ITIL v3 - E-Learning