The ISO/IEC20000 Consultant course provides experience-based guidelines and concepts regarding implementing ISO/IEC20000, with special emphasis on the organizational management of change. This will allow for the development of essential skills to support the decision-making process and allow for the drawing up of a detailed implementation approach for the participant’s organization. An interactive approach is used combining lecture, discussion and exercises.
IT professionals that have an interest or play a role in implementing the ISO/IEC20000 standard in their organization.
Exam & Certification:
Instructor-led classroom or virtual classroom
Earn 21 PDUs
An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.